GENERAL PRIVACY STATEMENT
This Privacy Statement is applicable to companies in the Financial Products Division of Caterpillar Inc. and all of their subsidiaries (referred to collectively here as "Caterpillar Financial"). Caterpillar Financial has created this Privacy Statement to express our firm commitment to protecting the privacy of our customers. This Privacy Statement applies to our customers worldwide, as they access and interact with our websites or interact with us by other means. Additional information regarding privacy issues may be supplied to you in connection with a particular service or product offered by a Caterpillar Financial business, whether through a website, by telephone, or in writing. This information may be required by various laws or the specific nature of the services or products of any particular Caterpillar Financial business. We encourage you to read all information that we supply to you regarding our handling of your personal information including any Local Privacy Guide supplied along with this Privacy Statement.
What personal information do we collect?
At Caterpillar Financial, we are committed to collecting only personal information provided to us voluntarily and for a purpose and in amounts and detail relevant to our commercial business. You can visit our websites without revealing your identity or your email address. For certain website activities, you may be required to register before using the website's services. We collect statistical data about the number of visits we have to our website, the average time spent on the site and other similar data. This information enables us to improve our web-based services continuously and better serve you.
In order for us to provide you with services or products that you are seeking, we may have to ask you for information about yourself. When you are invited to provide personal information, we will tell you what Caterpillar Financial business is requesting the information and for what purpose we will use the information. We will inform you about any consequences that could occur should you decide not to supply the information--such as our inability to evaluate your business' application for credit. And, you will be provided any additional information necessary for the fair and careful handling of that data. Caterpillar Financial operations in the United States of America and around the world have safeguards in place for the protection of your personal information. Those security measures are discussed below.
Please note that we do not knowingly solicit information from children and we do not knowingly market our products or services to them.
Data transfers and your choices
We may share your personal information with our affiliated companies and with our dealers in order to fulfill your requests. Where your transaction terms permit, we may share your personal information in order to manage our portfolio using the financial markets. Where the law requires it, we will ask you to consent to these transfers of information. Where applicable law allows, we might share your personal information with our affiliated companies and dealers in order to introduce you to additional Caterpillar products or services, unless you choose to opt out of this sharing by following the instructions in the attached local privacy guide. We will not make such transfers of information in any unlawful manner. Unless otherwise compelled by law, we do not share your personal information or information about your business with unaffiliated third parties unless we have a commitment from the recipient to abide by Caterpillar's standards for handling personal data.
Securing your personal information
We train our employees to handle our customer's personal and business information in accordance with this Privacy Statement and approved practices and procedures that we have established to ensure that Caterpillar Financial operates in accordance with applicable laws and the Caterpillar enterprises' rigorous internal policies for protecting our customers' information. Only those employees with proper authority and training are allowed access to your personal and business information. Employees who mishandle customer information may be disciplined.
If your communication is very sensitive or contains highly confidential information (such as bank account numbers), you may wish to send it to us by mail or courier delivery, rather than by email, facsimile or voicemail. A number of specialized security systems secure the information input into our applications for credit available on our website, but they too are not absolutely secure. Again, you may print the applications and send them by mail or other means, if you so choose.
When permitted by law, our customer service centers may record your phone calls with them, so that Cat Financial managers can evaluate the quality of our representatives' handling of your customer service needs. The same strict security measures in place for all personal information records are in place for these recordings that may contain personal information.
Retention of personal information; access and data integrity
Caterpillar Financial retains your personal information for no longer than is necessary and reasonable in relation to the data's intended purpose. A rigorous records retention policy addresses the retention of personal information about our customers. If you would like to request personal information that you have provided to us, you may contact the customer service department serving you or in any manner disclosed to you by your local Caterpillar Financial office or in any Local Privacy Guide. We will make reasonable efforts to keep your personal information accurate, complete and current. And, we will enable you to correct personal information as appropriate.
Amendment or change to the Privacy Statement
We reserve the right to amend our Privacy Statement. Any changes will appear on this web page. Your use of online services, including forms associated with our web page, following the posting of changes and amendments to the Privacy Statement will demonstrate your acceptance of those changes.
Local Privacy Guide
Some Caterpillar Financial offices must disclose additional information by law and choose to supply local contact information for your use. For purposes of opting out of the marketing opportunities referenced in this Privacy Statement or for questions or concerns about this Privacy Statement or to access your information, please contact
FPD Data Privacy Coordinator
Caterpillar Financial Services Corporation
2120 West End Avenue, P.O. Box 340001
Nashville, TN 37203-0001
Tel. (615) 341.8222